Returns Policy


NOTE: 

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.  Thank you! 

WHAT can be returned?

All products are returnable if the product is broken or damaged during transit/transportation.  However return freight fees are non refundable, and we do not accept return if you are simply unsatisfied with the product like you don't like it or you bought the item by mistake or it is not what I am expected.   You advise that please read the product description carefully and ask us if you have any queries before purchasing.

WHEN do items need to be returned by?
Claims for return must be made in writing within the first 7 days of receipt of item.

WHERE do items need to be returned to?
Returning address can be found from the Parcel of the item you received.   If you don't have that information or thrown away the parcel you received, please feel free to contact us where to return items to.

HOW do customers return items?
The item must be returned in the original packaging and in original condition in order to qualify for exchange.

SHIPPING for returns?
Should you have a change of mind and wish to cancel/return the item after your order is marked as posted, we will need to deduct 30% from your refund as postage and admin fees.  Return freight fees are non refundable.  When you received the goods, please do not open the parcel and you need to simply advise your local office to return the parcel back to the sender (simply cross out the parcel label and mark as "RETURN BACK TO SENDER").  Once we receive the parcel back in original condition, we will refund back after the 30% deduction as stated above.

CREDIT for returns?
The customer will be credited for returned item if needed (this is not always the case).  That is we will give you discount voucher for your next purchase from us if the returned item we receive is in good condition.

Packing materials?
The item must be returned in the original packaging and in original condition in order to qualify for exchange.